⏱ Avg Response & Meaningful Response Time (minutes)ⓘ
📅 Active Conversations & Avg Response Time ⓘ
😊 Client Sentiment Over Time (rolling 4-week share, weeks ending Saturday)ⓘ
👤 Individual Agent
⚡ Avg Response Time ⓘ
—
Select an agent or load data
💬 Meaningful Response ⓘ
—
🗺️ Trip Plan Time ⓘ
—
🔔 Total Active Conversations ⓘ
—
😊 % Positive Sentiment ⓘ
—
⏱ Avg Response & Meaningful Response Time (minutes)ⓘ
📅 Active Conversations & Avg Response Time ⓘ
😊 Client Sentiment Over Time (rolling 4-week share, weeks ending Saturday)ⓘ
👥 Agent Comparison
⚡ Avg Response Time by Agent (minutes · sorted fastest → slowest · 🟢 <20 min · 🟡 20–45 min · 🔴 >45 min)ⓘ
💬 Conversation Status
Active Conversations
ⓘ
Client ⇅
Since Last Message ⇅
Load data to populate
Inactive Conversations
ⓘ
Client ⇅
Since Last Message ⇅
Load data to populate
Closed / Resolved Conversations
ⓘ
Client ⇅
Since Last Message ⇅
Load data to populate
👥 Agent Performance Summary
#
Agent ⇅
Type
Convos ⇅
Avg Response Time ⇅
Meaningful Response ⇅
Sentiment ⇅
Open
No data loaded
Load demo data or import a JSON file
💬 All Conversations
Client
Agent
Date
FRT
Duration
Sentiment
Status
Messages
No data loaded
Weekly Data Export — Command Center
Use the script below to pull real conversation and message data directly from the Maestro Command Center API. It runs in your browser console while you're logged in — no setup required. The dashboard auto-detects and transforms the output format.
✅ This script is built specifically for prod.cc.askmaestro.com. It calls the real /api/conversations and /api/conversations/{id}/messages endpoints using your existing login session.
▶ How to run it (takes ~1–2 minutes)
1
Log into prod.cc.askmaestro.com/conversations in Chrome.
2
Open the browser console: press F12 (Windows) or Cmd+Option+I (Mac), then click the Console tab.
3
Click Copy below, paste into the console, and press Enter. You'll see progress logs appear. The script uses top-level await so it runs directly — no wrapper needed.
4
A JSON file will download automatically. Come back here and click Import JSON (top right) to load it.
💡 Tip: By default the script exports the last 7 days. Change the DAYS_BACK value at the top of the script to export a different range.
Once the file downloads, drag it here or click to browse. The dashboard will parse and display it automatically.
📂
Click to browse or drag & drop your downloaded JSON file here
Format: maestro-YYYY-MM-DD_to_YYYY-MM-DD.json
📌 What each KPI measures
Avg Response Time — Average minutes from any client message to the next agent reply. Measures sustained responsiveness throughout the entire interaction.
Meaningful Response — Average minutes from any client message to the next agent reply that is 10+ words long — a proxy for a substantive answer.
Total Active Conversations (Team) — Conversations where the client sent a message within the last 72 hours of the most recent message in the dataset.
Total Active Conversations (Individual) — Conversations where the selected agent sent a message within the last 72 hours of the most recent message in the dataset.
Sentiment — Keyword analysis of client messages only. Positive and negative words produce a score per conversation.